You deposited on 7Z777 but the balance didn't change: what to check calmly
Money has left your wallet, yet your 7Z777 lobby balance looks the same. Right now the most important thing is to stay calm, because this anxious moment is exactly when scammers show up with a "quick fix". This page lists checks you can do yourself in your wallet app and inside the lobby, and when to go to the lobby's own live chat. This is an unofficial guide site; we cannot see or fix your transaction.
Money was deducted but the balance didn't update: what do I do first?
The first job is to collect evidence, not to send money again. Sending the same deposit a second time does not fix anything; it just leaves two transactions to match up.
- Open your wallet app (bKash, Nagad or Rocket) and screenshot the transaction screen. Make sure the transaction ID, date and time, and recipient number are clearly visible.
- Refresh the lobby page once, or log out and come back in from your own bookmark. Sometimes the screen is just showing an old balance.
- Do not send the same deposit again until it is clear what happened to the first one.
- Think back to how you reached the cashier: your own bookmark, this site's lobby button, or a link someone sent you?
That last question matters a lot. If you paid through the "cashier" on an unfamiliar link, the problem may not be a delay at all; the money may have gone to the wrong place. In that case, read the scam section below first.
How can I tell if the wallet transaction really went through?
The record that counts is the history inside the wallet app, not the text of an SMS. Go to the app's statement or transaction history and check:
- Does it say "successful", or "failed" or some other status? If it failed, the question is mainly for the wallet; look in the app's own help section.
- Is the recipient number exactly the one the lobby cashier showed you at the time?
- Does the amount sent match exactly what you entered in the cashier?
- Did a weak connection cause two transactions by mistake?
If anything does not match, write it down separately. That mismatch is the first thing support needs to know, because it makes your problem easier to understand.
What should I look for in the lobby's deposit history?
Log in to the lobby from your bookmark and find the transaction history section inside the cashier or your profile, under whatever name the lobby uses. Check whether your deposit request was created at all and what status it shows.
- The request is there and shows as processing: take a screenshot, and mention that status when you contact chat.
- The request shows cancelled or failed, but money left your wallet: keep screenshots of both sides together. This is your main evidence.
- There is no request at all: maybe the cashier steps were not completed, or you paid on a different page. Say this clearly in chat too.
Whatever the lobby's history shows is your reference. That screen is far more useful than anyone's verbal reassurance.
What should I write in the lobby's live chat, and what should I never share?
Ask for help only through the live chat inside the lobby, opened after you logged in yourself. A well-organised first message cuts down the back-and-forth. Include:
- Your username or registered mobile number
- The payment method and the amount sent
- The transaction ID and time of the transaction
- Screenshots of the wallet app and the lobby history
Never share: your wallet PIN, OTP or lobby password. Before sending a screenshot, check whether it shows personal information that isn't needed; crop it if necessary. If replies are slow, don't keep opening new chats; send a short reminder in the same one, and note down any case or ticket number you are given. More on talking to chat is in the support guide.
Which kinds of "help" during a stuck deposit are actually scams?
Post "deposit not received" in a Facebook group or comment and an "agent" or "admin" often appears in your inbox. Stop the conversation if you see any of these:
- "Send a fee to release the stuck money" or "send the same amount again and both will arrive together".
- Being asked to send money to a personal wallet number.
- Being asked for your OTP, PIN or password "for verification".
- Being told to log in again on a link outside the lobby "to confirm".
- Being asked to share your screen or install a remote-control app.
The real fix happens inside the lobby, from your own account. If you paid on an unfamiliar link's cashier, send nothing more there, read the guide to spotting fake sites, and report it through your wallet app's own help section.
How do I avoid this trouble on the next deposit?
- Always reach the cashier from your bookmark or the lobby button.
- Follow the number, amount and instructions the cashier shows exactly; don't change the amount yourself.
- Screenshot the transaction ID as soon as you send, so you don't have to hunt for it later.
- If a payment stalls on a weak connection, check your wallet history before tapping again.
- Don't rush into more deposits out of frustration. To keep your limits in place, see the responsible play page.
Specific bKash steps and red flags are in the bKash deposit guide.
Go to the lobby and check history
Deposit not received: questions and answers
How long should I wait before contacting chat?
We can't give a specific time, and be wary of anyone who promises one. Go by what the lobby cashier or chat tells you. While you wait, keep your screenshots and transaction ID ready so you can give complete information whenever needed.
I sent to the wrong number instead of the cashier's number. What now?
First report it in your wallet app's own help section, since the transaction happened inside the wallet. You can also tell the lobby's live chat, but don't assume any particular outcome. Anyone who asks for money to "get it back for you" is running another scam.
The amount I sent is different from what I entered in the cashier.
State both amounts clearly in chat, what you entered in the cashier and what left your wallet, with screenshots of both sides. Next time, compare the two screens before sending.
The deposit arrived, but the bonus isn't showing.
If an offer like the free signup bonus or the 100% first deposit match applies, its terms are as shown in the lobby. Read those terms on the lobby's promo page first, then ask chat if you still have questions. More details are in the bonus guide.
I deposited from someone else's wallet. What should I tell chat?
Say clearly which number the money was sent from and give the transaction ID. To keep matching simple, it is better to deposit from a wallet in your own name in future.
This is an unofficial guide site, not the official site. Login, balance and cashier are only in the official lobby. 18+, play responsibly.